Payment and Delivery
1) By Bank Transfer or EFT (Electronic Funds Transfer)
You can make it to our T.İş Bank account (TL). You can access our account information on our Bank Account Information page.
2) With your credit cards on our site
You can take advantage of our online single payment facility for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, a refund will be made to your credit card within 3 working days. Our company is not responsible for delays and obstacles caused by the customer's bank.
3) Order Price Refund
In case of cancellation of your orders for possible reasons; Bosamua Garden will refund the product price to your account and/or credit card within three business days. However, you must report your bank account information and/or credit card information accurately and completely to the financial authorities of our company.
4) Packaging
Your live plants are carefully packed and the damages that may occur in case of transportation are tried to be minimized. Care is taken to ensure that the soil of your pot is not spilled, and that the plant will preserve itself best in durable packaging.
5) Delivery
We try to deliver the products you have ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 2 business days as stated in the product details. You will be informed in case of possible delayed delivery.
In order for the product to be delivered without delay, please state the address of your current location as the delivery address.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest.
You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are only valid for Turkey.
6) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.
We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery.
Please be carefull!
Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company.
After the product is received, it is accepted that the cargo company has fully fulfilled its duty.
If the product is damaged: Send the report you have prepared to (+90) 535 464 37 73 as soon as possible and send the report to bosamuagarden@gmail.com.
If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.